MILLENNIAL BUSINESS OWNERS
MAKE IT WOR
Owning and operating a business
requires long hours, hard work
and dedication, especially in the
early years. For many branching
out on their own, any tool or service
that comes along to help make their
business run smoothly is worth the
research and investment.
For Rebecca K., innkeeper of the Fox
and Owl Inn, that tool was Converge,
an omni-commerce payment platform
from Elavon. For over 20 years, Elavon
has provided Costco members with
payment processing services at special
Costco-member only values.
Rebecca, 28, has been shopping at Costco for her
business and personal needs for the last 10 years, but
she has been making trips to the warehouse and getting
samples with her mom since she was a child.
In June 2014, Rebecca and her husband Andrew opened
their 3-bedroom bed and breakfast in Port Jefferson, New
York, on Long Island. A full year of renovations, updates
and upgrades turned the Victorian home into the cozy
and charming residence it is today.
Rebecca found her way to Elavon and Costco Services by
word of mouth from another trusted small-business owner.
When she was setting up her business, and wondering
which company to go with for payment processing, this
well-intentioned friend offered the following advice,
“Costco Services, just go to Costco Services.” After her
own subsequent online research, Rebecca was pleased
to see that this friend had not steered her wrong.
In her experience, Rebecca found that Elavon offered
better rates than what she saw elsewhere for the setup she
needed, and when she received the product it was easy to
operate. Other companies often approach Rebecca with
offers to switch her payment processing devices, but she is
more than confident in staying with her current provider.
In fact, comparison shopping for this particular business
need still brought her back to her first instinct, Costco
Services and the products Elavon offers.
By simply using the app, a smartphone and the plug-in electronic device, Rebecca and Andrew can run a
guest’s card; guests often remark how convenient it is to
sign with their finger and receive their receipt via email.
The system also is flexible, allowing the capability for
taking reservations over the phone. By having this sleek,
compact and mobile payment platform, both business
owners have the ability to bring the check-in and payment
process to their patrons. It is just as much a personal
touch as the specific chocolates (also purchased from
Costco) Rebecca and Andrew leave on the towels on
each of their guest room beds.
Offering exceptional customer service with the easy-to-use Converge system is important to Rebecca and her
husband. “Running a business is really tough with only
two employees. Anything to make running a business
more simple is a saving grace to me,” she said. Rebecca
also emphasized the importance of looking professional
– smooth transactions with Converge go a long way to
representing The Fox and Owl Inn as an established
As an added convenience, Converge allows the
innkeepers to accept a full range of payment options:
credit cards, PIN debit cards, and even Apple Pay and
Google Wallet. And, with a background in environmental
education, Rebecca loves the ability to go paperless
Visitors at The Fox and Owl Inn are occasionally curious
as their credit cards are run through the attachment
on a smartphone. Rebecca has been able to use such
occasions to explain the app and technology, which puts
her guests at ease. With Converge, Elavon makes security
technologies available to help keep data safe throughout
the payment process.
THE ULTIMATE REWARD:
WHEN PASSION MEETS BUSINESS