Elavon, founded in 1991, is rated among the
top five global payment processors, and
processes more than 3 billion transactions
annually. The company also leverages the
world’s best technologies for businesses
ranging from large worldwide enterprises
to locally owned small businesses.
No matter what size your business is, Elavon
extends solutions for all payment types and
processing environments, ensuring that your
business remains well connected. Solutions
• A network protected by advanced security
Since its inception, Elavon’s core values have
remained the same: do the right thing, stay a
step ahead, draw strength from diversity and
put people first.
Once a Costco member opens an account,
Elavon assigns them a Customer Account
Manager. The Account Manager typically has
an average of 10 years’ experience in this position
and is the member’s point of contact should they
have any questions or concerns.
“This is a differentiator within the industry since
this type of service level is usually only given to
major commercial accounts. Every account no
matter how big or small has their own account
manager,” said Joe Myers, executive vice
president and general manager of Elavon U.S.
Other features include call queue priority,
where a dedicated team is available to speak
with Costco members, 24 hours a day.
A GAME CHANGER
One reason the Costco Services and Elavon
relationship has been successful for 20 years
is Elavon’s agility. Recently Elavon introduced
Poynt – an all-in-one smart terminal solution.
“Smart payments and mobile wallets are gaining
traction and integration within the payments
world,” Myers said.
Smart terminals like Poynt accept all payment
types (EMV, swipe and mobile) and allow the
business owner an integrated solution to help
grow their business. Businesses can accept pay-at-the-table transactions or payments anywhere
inside or outside their business – and can even
print a receipt or accept signatures on the spot.
Elavon also offers the Poynt HQ app. Merchants
can monitor sales, issue refunds, check
inventory, and view transactions and reports from
a smartphone or the web. Through the Poynt HQ
dashboard, business owners have the ability to
run their business from anywhere at any time.
Costco Services’ overriding goal is to save Costco
members time and money. Elavon’s approach is to
make payment processing the simplest part of your
day. Together, it’s no surprise 2017 marks the 20th
anniversary of the relationship.
Transparent Costco member-exclusive pricing
and hands-on member service help ensure that
businesses can focus on their customers – not
on payment processing.
“Our relationship makes all of this happen for
small businesses, and I am truly proud of what
we have accomplished together through the
years,” Harris said.
“Members trust that Costco will provide them
high-quality products and services at an
affordable price,” Myers said. “The best part
of being a Costco Services provider is having
the ability to engage with Costco members and
having the opportunity to associate with such
a dedicated company.”
Call 1-888-346-0803 to learn more.
“OUR RELATIONSHIP WITH COSTCO HAS EXEMPLIFIED OUR COMMITMENT
TO BEING THE MOST TRUSTED CHOICE FOR OUR CUSTOMERS.”
can find high-quality products
and services at an