COSTCO AT YOUR SERVICE
Find quality customized products from Harland Clarke
Security also is a top priority. The site uses a Secure Socket Layer (SSL)
connection on the pages where Costco members record personal and
payment information. Simply look for the lock at the top of the page to
indicate a secure connection.
“I am consistently impressed by Costco’s level of integrity, attention to
detail and ‘members first’ mission,” said Bob Madrid, Harland Clarke
vice president of marketing & ecommerce solutions.
Similarly, the San Antonio-based Harland Clarke wants to provide the
quality products and to exceed member expectations. Every order is
backed by a 100 percent satisfaction guarantee.
To achieve member satisfaction, Harland Clarke provides member
service via chat to help facilitate the ordering process. Just click the
“We’re here to help” tab. Or, you can call for assistance.
“I enjoy speaking to Costco members because they are surprised by
our low prices and value. It is nice to hear them smile when you help
them save money and provide assistance,” said Lisa D., a customer care
agent. “I enjoy when they call back and ask to speak to me personally.”
Harland Clarke streamlines the user’s experience and
ordering process with technology and resources.
1. Find your product. Need ideas? Shop by category
or browse best-sellers.
2. Personalize your product by uploading your logo and
text. Instantly view with live preview. Experiment with
type styles, ink color and line placement.
3. Review your order, approve final art and check out.
Take advantage of the innovative MyAccount feature, which
captures your personalized art and text. The first time you
upload or create, the art and text will be applied to any
additional products you order. You also can make adjustments
and view the logo and text on a different product.
Once your order is complete, a trained design professional
will ensure the uploaded art is the highest quality possible,
no matter the file type, and check for copyright violations.
Any changes are communicated to you so you can approve
prior to the item being sent to production.
But it doesn’t stop there. Harland Clarke provides value and
quality in a timely manner. This includes customer service,
fast delivery and follow-up.